Data Deletion

Last updated: 8 September 2026

You can ask us to delete your Zentle Reminder account and everything in it. This page explains how to ask, and what we remove.

If you are a shopkeeper using the app

Send us an email from the address on your account, to hello@zentlereminder.com. Please include:

• the words "Delete my account" in the subject line, and
• the mobile number you used to create the account.

Before we delete anything, we check that the request really comes from the account owner. This stops other people from deleting your records.

If you are a customer of a shop that uses Zentle Reminder

The shop added your details, not us. You have two options:

• Ask the shop directly to remove you from their records, or
• Email hello@zentlereminder.com. We will then work with the shop to carry out your request.

If you only want the messages to stop, you do not need to delete everything. Just reply to any reminder and ask us to stop, or tell us. We will turn the reminders off for you.

What is deleted

• Your account details: name, shop name, mobile number, and the scrambled PIN.
• All the customers, bills, payments, notes and bill photos in your records.
• Your reminder settings, and the record of reminders we sent.

What may be kept, and why

Sometimes we must keep a small record. This happens when the law requires it, or when we need it to settle a dispute or to stop misuse. We keep it only for as long as we need it, and we do not use it for anything else. Our backup copies are replaced regularly, and any copy that is left is removed within 30 days.

Contact